Privacy Policy
Effective Date: August 27, 2026
At SkinPharm, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
Information We Collect
When you use SkinPharm, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Account information
- Order and purchase history
- Payment-related information
- Prescription information submitted through our website
- Information you provide when contacting customer support
- Information submitted through forms, reviews, or other website features
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.
Prescription Information
If you upload a prescription or provide information relating to medicines, this information may be accessed by authorized SkinPharm pharmacy personnel for the purpose of reviewing and processing your order.
Prescription information is handled with appropriate care and should only be accessed by individuals who require it for legitimate pharmacy or order-processing purposes.
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Verify and process prescriptions
- Provide pharmacist assistance
- Contact you regarding your order
- Provide customer support
- Process payments
- Maintain your account
- Improve our products and services
- Prevent fraud and misuse
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and where you have provided appropriate consent
Payment Information
Payments may be processed through third-party payment providers.
SkinPharm does not intend to store complete payment card information on its own servers where payment processing is handled by a third-party payment provider. Payment providers may collect and process payment information according to their own privacy policies and terms.
Cookies
SkinPharm may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping-cart functionality
- Improve website performance
- Understand how visitors use the website
- Improve the customer experience
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Sharing Your Information
SkinPharm may share necessary information with trusted service providers when required to provide our services, including:
- Delivery and courier companies
- Payment processors
- Website and hosting providers
- Technology and security service providers
- Authorized pharmacy personnel
- Professional advisers or authorities where legally required
We do not sell your personal information as a product to third parties.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online service can guarantee absolute security, and customers should understand that transmission of information over the internet carries some inherent risk.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
Your Choices
Depending on the applicable circumstances, you may request access to, correction of, or deletion of certain personal information associated with your account.
You may also opt out of promotional communications by using the unsubscribe mechanism provided in those communications or by contacting SkinPharm.
Third-Party Websites
Our website may contain links to third-party websites or services. SkinPharm is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
Children’s Privacy
SkinPharm’s services are intended to be used by individuals who can legally enter into applicable transactions. Parents or guardians should supervise orders or services involving children or minors.
Changes to This Privacy Policy
SkinPharm may update this Privacy Policy from time to time. Any changes will be published on this page, together with an updated effective date where appropriate.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact SkinPharm:
Phone: 0341 0558239
Email: [email protected]
We will make reasonable efforts to address your inquiry and assist you with your request.