Terms and Conditions
Effective Date: August 27, 2026
Welcome to SkinPharm. By accessing or using our website, placing an order, creating an account, or using our services, you agree to comply with these Terms & Conditions.
Please read these terms carefully before using our website.
1. About SkinPharm
SkinPharm operates as an online pharmacy and healthcare marketplace providing medicines, skincare products, wellness products, supplements, and other healthcare-related products.
Our website may also provide pharmacist assistance and prescription-order services.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the website are accurate.
However, product packaging, labeling, ingredients, specifications, and appearance may change from time to time.
The information displayed on the website should not be considered a substitute for professional medical advice.
3. Medical Disclaimer
Information provided on SkinPharm, including product descriptions, articles, recommendations, and other content, is provided for general informational purposes.
It is not intended to diagnose, treat, cure, or prevent any medical condition and should not replace advice from a qualified doctor, pharmacist, or other healthcare professional.
If you have a medical concern, are taking other medicines, are pregnant or breastfeeding, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.
4. Prescription Medicines
Certain medicines require a valid prescription or pharmacist verification before they can be supplied.
Uploading a prescription does not guarantee that an order will be approved.
SkinPharm may refuse, modify, or delay an order where:
- The prescription is unclear
- The prescription is incomplete
- The prescription cannot be verified
- The requested medicine is unavailable
- The order does not comply with applicable requirements
- A pharmacist determines that further clarification is required
Our pharmacist may contact you to verify prescription details or discuss an appropriate alternative where applicable.
5. Orders
When you place an order through SkinPharm, you are making a request to purchase the selected products.
An order may be subject to verification, product availability, payment confirmation, prescription verification, and other applicable requirements.
SkinPharm reserves the right to cancel or refuse an order where necessary.
If an order is cancelled after payment has been received, any applicable refund will be handled according to our Returns & Refunds Policy.
6. Prices and Availability
Prices and product availability may change without prior notice.
We make reasonable efforts to display accurate pricing; however, in the event of an obvious pricing error, SkinPharm reserves the right to correct the error and cancel an affected order where appropriate.
7. Payments
SkinPharm may offer payment methods including cash on delivery, bank transfer, digital payment methods, and debit or credit card payments.
Payment methods available to customers may vary depending on the order and location.
Customers are responsible for providing accurate payment and billing information.
8. Delivery
Delivery is subject to our Delivery Information Policy.
Delivery estimates are provided as guidance and may be affected by courier operations, location, weather, public holidays, product availability, prescription verification, or other circumstances outside SkinPharm’s reasonable control.
9. Returns and Refunds
Returns and refunds are subject to our Returns & Refunds Policy.
Due to the nature of medicines and healthcare products, certain products may not be eligible for return after delivery.
10. User Accounts
If you create an account with SkinPharm, you are responsible for keeping your login credentials confidential and for all activity conducted through your account.
You should notify SkinPharm immediately if you believe that your account has been accessed without authorization.
11. Prohibited Use
You agree not to use SkinPharm for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not attempt to:
- Gain unauthorized access to the website
- Interfere with website security
- Submit false information
- Place fraudulent orders
- Abuse promotions or discounts
- Use another person’s account without authorization
- Upload fraudulent or altered prescriptions
- Attempt to disrupt the operation of the website
12. Intellectual Property
Unless otherwise stated, content on the SkinPharm website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to SkinPharm and may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.
13. Third-Party Services
SkinPharm may use third-party services such as payment processors, courier companies, analytics providers, communication services, and other technology providers.
Use of such services may be subject to the third party’s own terms and privacy policies.
14. Limitation of Liability
To the extent permitted by applicable law, SkinPharm shall not be responsible for losses resulting from circumstances beyond its reasonable control, including courier delays, technical failures, incorrect information supplied by customers, or misuse of products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or obligations that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
SkinPharm may update these Terms & Conditions from time to time.
Updated terms will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
16. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of Pakistan.
17. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or SkinPharm’s services, please contact us:
Phone: 0341 0558239
Email: [email protected]
Our team will be available to assist with questions regarding orders, deliveries, returns, accounts, or general SkinPharm services.
SkinPharm
Phone: 0341 0558239
Email: [email protected]