Returns and Refunds Policy

At SkinPharm, we take the quality, safety, and authenticity of our products seriously. Because we supply medicines, healthcare products, skincare, and personal-care items, certain products may not be eligible for return once they have been delivered.

Medicines

For safety and regulatory reasons, medicines and prescription products generally cannot be returned or exchanged once they have been delivered, except where the product was supplied incorrectly, arrived damaged, or another issue is confirmed by SkinPharm.

Customers should check their order carefully upon delivery.

Damaged Products

If a product arrives damaged, please contact SkinPharm as soon as possible.

You can contact us at:

Phone: 0341 0558239
Email: [email protected]

We may request:

• Your order number
• Photographs of the damaged product and packaging
• Details of the issue
• Any other information required to investigate the claim

After reviewing the case, SkinPharm may offer a replacement, refund, or another appropriate resolution.

Incorrect Products

If you receive a product that is different from the product you ordered, please contact us promptly.

After verification, we may arrange for the incorrect item to be replaced or provide another appropriate resolution.

Non-Medicinal Products

Certain non-medicinal products may be eligible for return if they are unused, unopened, in their original packaging, and in a resalable condition.

For hygiene and safety reasons, opened or used personal-care, skincare, cosmetic, or similar products may not be eligible for return.

Change-of-Mind Returns

Returns based solely on a change of mind may not be accepted, particularly for medicines, healthcare products, personal-care products, or products that cannot safely be resold.

Refunds

Where a refund has been approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.

Any applicable refund will be processed after the return or claim has been reviewed and approved.

Order Cancellation

If you wish to cancel an order, please contact SkinPharm as soon as possible.

Phone: 0341 0558239
Email: [email protected]

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Prescription orders may also be subject to pharmacist verification before cancellation or fulfillment.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact SkinPharm with:

• Your name
• Order number
• Product name
• Reason for the request
• Supporting photographs or information, where applicable

You can contact us through:

Phone: 0341 0558239
Email: [email protected]

Our team will review the request and advise you of the next steps.

SkinPharm reserves the right to refuse a return or refund where the product does not meet the applicable return conditions or where the request falls outside this policy.